Engaging your audience: Comments and Discussions

Belinda Alzner -

 

Engaging and conversing

Content isn't a one-way street, anymore. It's a way for you to really engage with your audience, and for them, with you. This article will discuss how you can use comments and discussions to engage with and learn more about your audience. (A separate article tackles two other methods: polling and profiling.)

Comments: The logistics

End-users can leave comments on your stream by clicking the Comment field, and logging in, either by typing their name or with one of their social profiles (we will pull the name and avatar from these profiles). 

When a user submits a comment, if you have moderation turned on, the comment will go into the moderation queue in the back-end of ScribbleLive. To moderate the comments and approve them into your published stream (or delete them, as the case may be):
  1. Navigate to the Comments in Moderation tab in the right-hand sidebar.

  2. Click the checkmark to approve the comment to the published stream, or the x to permanently delete it from the queue. 

For more on moderating comments, please see our knowledge base.

 

What is a profiling form?

Unlike comments, discussions allow you to, well, discuss individual pieces of content within a stream, or when a piece of content is embedded as a content atom. 

When a user submits a discussion comment, if you have moderation turned on, the comment will go into the moderation queue in the back-end of ScribbleLive. To moderate the comments and approve them into your published stream (or delete them, as the case may be):
  1. Navigate to the Moderated Discussions tab in the right-hand sidebar.

  2. Click the checkmark to approve the discussion comment to the published stream, or the x to permanently delete it from the queue. 

Why we love discussions

  • Engage directly with your audience: Discussions allow you respond directly to your audience when they ask questions. They allow you to break down the barriers of content production and bring your audience into the fold. 

  • Go off-topic, on tangents: Discussions allow for tangential conversations to take place within the overall narrative of the stream they sit within. They allow you to have conversations, to later add thoughts and to go down rabbit holes without worrying about derailing the flow of the content around it. 

  • Atomize commenting: Allow your audience to comment on the individual aspects of the story you're trying to tell, rather than just on the story as a whole. 

PRO TIP: Any comment, or piece of content with a discussion thread on it can be embedded on its own (i.e. not within a stream experience) as a content atom

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